Thank you to everyone who kindly completed a questionnaire. Once again we have proved that our commitment to improving our service has been achieved.

The results are as follows:

RECEPTION STAFF
• • 96% of patients said they were happy with the way they were greeted on arrival at the practice and were acknowledged immediately.
  • 98% of patients also found receptionists helpful, courteous and treated them with respect.
  • 91% were given an explanation when signing NHS forms.
  • 99% were given directions to the correct waiting area.
• WAITING TIMES
  • No one was kept waiting longer than 20 minutes while waiting to see a dentist or hygienist. (this does not apply to emergency waiting times).
• TREATMENT PROVIDED BY DENTISTS/NURSES & HYGIENISTS
  • 98% Were given a friendly welcome on entering the surgery.
  • 98% received an explanation as to what treatment was going to be provided before it commenced.
  • 99.5% of fee paying patients received an estimate of charges.
  • 90% happy with quality of treatment.
  • 3.7% said they did feel rushed throughout their time with us.
  • Everyone thought the information displayed was adequate and easy to understand.
  • 88% of patients were aware we conducted our own in-house complaints procedure.
• OVERALL SATISFACTION
  • 94.5% of patients were very satisfied.
  • 5.5% were satisfied.
  • Everyone who completed the questionnaire said they definitely would recommend us to friends or family
• QUESTIONNAIRE RESPONDANTS DEMOGRAPHICS
  • Adults 60%
  • Children 1%
  • Anonymous 39%
  • Patients with special needs 8%
  • New patients 47%
• ETHNICITIES
  • English 72%,
  • Indian 12%,
  • Bangladeshi 2%
  • Pakistani 1%
  • Chinese 1%
  • Anonymous 13%
• SUGGESTIONS MADE
  • Refurbish John Street

We promise to act upon these areas.